Deliveries

We know getting your order ASAP is very important, that is why we offer several shipping options so you can choose the delivery time and cost that fit your needs. Please consider that orders take 1 – 3 business days to process.  

The shipping guarantee applies according to the type of shipment selected. If your order was placed on a weekend, it will start processing on Monday. 

Once we send your order you will receive two emails: The first confirming the departure of your order and another with the tracking guide information. Please check the status of your order at least 12 hours after receiving the mail, so that it already has movement and is on the delivery route.

The current package agreement in Deliyum is Estafeta and UPS, coverage includes the whole United States. 

The guarantee of shipment and shipping days does not apply in the following cases:

The shipping zone is located in an extended or remote coverage zone 

The shipping area is not covered by Estafeta or UPS

The frequency of your home visit is different from what is established in our shipping guarantee

The company is not financially or logistically responsible:

-If the package does not meet the delivery time because the customer entered an incorrect or incomplete address. The delivery company may ask for additional delivery information and may take longer than usual to make the delivery. 

-If the address is placed incorrectly or incomplete and that results in delivering to a wrong address or results in a lost package. 

The customer has a timeframe of 12 hours after placing the order to make corrections or changes to his shipping address in the system. This can be done by sending an email within the allowed period to servicioalcliente@deliyum.com.  The address defined will be the one that the system will take for shipping.

If the customer placed the shipping address incorrectly and the order has already been shipped, it will be necessary for the customer to check directly with the parcel to request change. 

Phone Estafeta: (800) 3782 338

It is important that the customer knows their shipping area, coverage and delivery times according to the type of shipment selected and the parcel in use. In case there is no coverage in your area, you can send an email to servicioalcliente@deliyum.com to solve your case. 

In case there is no one to receive the package, Estafeta makes 2 visits to the home and then the order is left in Ocurre, that is, the Estafeta office closest to the home.

The company is not responsible in case no one can receive the package. Once the package is in Occurs mode, the customer has 5 calendar days to pass through it to the selected office. If the package returns to the sender address, the customer will have to pay the cost for the reshipment of the order. 

In case of external situations, high season, blocking of streets, weather conditions (rains, hurricanes, among others) Deliyum is not responsible for the delivery times of the carrier. It is important to keep in mind that th